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RonnieOatmilk
^sorry, I don’t know the answer to that.
Does anyone know who I should complain to - which ombudsman - I bought three lights that came from the EU (less than £135 total). They sent two correct and one incorrect (just completely the wrong thing). It took nearly a month for them to arrive. I want them to fulfil my original order asap, IE send me the right item, and I’ll send back the wrong item in due course. I don’t want to send back the wrong item, wait for them to receive it, then wait for them to send the right item - that could be another 2 months of waiting, and it doesn’t seem like it is my fault in any way, they just didn’t send what I ordered. They are being difficult.
1) am I being unreasonable?
2) do i complain through the UK or EU system?
Thank you!