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I imagine in some ways it's worse than retail. What's the most expensive thing you own that you see every day and want to be perfect with no flaws?
Plus the works you are paying for are usually not cheap.
I want works done well but I'm not going to be an arsehole about how they are done unless this was agreed up front.
Grumpy_Git
Definitely not a dig - I'm just trying to understand it from the other side. Talk to anyone in retail or a call centre and the message is that the "general public" (which includes us) is a nightmare to deal with. I suppose working in the building trade is the same at times, made worse by the high sums at stake.