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trying to understand it from the other side
Admirable.
anyone in retail or a call centre and the message is that the "general public" (which includes us) is a nightmare to deal with
Hard agree. I have done both, a lot over the years. But at the same time anyone who can only treat all members of the public with equal levels of disdain, is shit at a very important part their job. If everyone was easy to deal with or uniform, rather than, you know, human, then there wouldn't be a need for those jobs. Everything could be automated.
I'm sure that for every nightmare client a trade experiences, there are 9 other client who do nothing to deserve the mugging off they receive because that trade couldn't give a shit. I make coffees, I provide biscuits, I even bought the shit spark a pizza when they were working after 6pm to get the bathroom finished (before I realised his shitness), I pay on time, I don't argue about extra charges (if they are obvious - like "this took two days instead of three because X was much worse than we could see before starting"), I don't micro manage, I'm clear about what I want but revert to a professional's opinion if I am out of my depth. Basically, I try to be a decent client that people will want to come back and do more work for (because there's A LOT of it here).
IME experience, the shit trades are cunts because they know they can get away with it.
For clarity, this is not me attacking you.
And this rant has been had many times before so I'll try to stop now.
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stevo_com
Definitely not a dig - I'm just trying to understand it from the other side. Talk to anyone in retail or a call centre and the message is that the "general public" (which includes us) is a nightmare to deal with. I suppose working in the building trade is the same at times, made worse by the high sums at stake.