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  • uninformed, emotional and volatile

    I know this is not a jibe but;

    uninformed - yes, that's why trades exist, surely?
    emotional - yes, it's their home
    volatile - fair enough, home owners can be just as cunty as trades, and often moreso

    For those that willingly work with us cunts, at least take the high ground and show a bit of pride.

    /similarlyfeelingattacked

  • For those that willingly work with us cunts, at least take the high ground and show a bit of pride.

    Definitely not a dig - I'm just trying to understand it from the other side. Talk to anyone in retail or a call centre and the message is that the "general public" (which includes us) is a nightmare to deal with. I suppose working in the building trade is the same at times, made worse by the high sums at stake.

  • trying to understand it from the other side

    Admirable.

    anyone in retail or a call centre and the message is that the "general public" (which includes us) is a nightmare to deal with

    Hard agree. I have done both, a lot over the years. But at the same time anyone who can only treat all members of the public with equal levels of disdain, is shit at a very important part their job. If everyone was easy to deal with or uniform, rather than, you know, human, then there wouldn't be a need for those jobs. Everything could be automated.

    I'm sure that for every nightmare client a trade experiences, there are 9 other client who do nothing to deserve the mugging off they receive because that trade couldn't give a shit. I make coffees, I provide biscuits, I even bought the shit spark a pizza when they were working after 6pm to get the bathroom finished (before I realised his shitness), I pay on time, I don't argue about extra charges (if they are obvious - like "this took two days instead of three because X was much worse than we could see before starting"), I don't micro manage, I'm clear about what I want but revert to a professional's opinion if I am out of my depth. Basically, I try to be a decent client that people will want to come back and do more work for (because there's A LOT of it here).

    IME experience, the shit trades are cunts because they know they can get away with it.

    For clarity, this is not me attacking you.

    And this rant has been had many times before so I'll try to stop now.

  • I imagine in some ways it's worse than retail. What's the most expensive thing you own that you see every day and want to be perfect with no flaws?

    Plus the works you are paying for are usually not cheap.

    I want works done well but I'm not going to be an arsehole about how they are done unless this was agreed up front.

  • Talk to anyone in retail or a call centre and the message is that the "general public" (which includes us) is a nightmare to deal with.

    I'm not sure this is true really, but I kind of understand the sentiment.

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