• All fairly easy but took a bit of time.

    I requested a support callback and spoke to someone. They offered to collect it or I could take it to an Apple store. Chose to take it in in a Tuesday evening. Showed them the problem and they agreed it was an issue and they sent it off. Picked it up 8 days later.

    It was in recovery mode when I collected it which meant a 12GB download and took ages (3 hours maybe) but if finally booted and my data was still there. Time Machine might be quicker if you do that.

  • doesn't sound good if you both had the problem! did the fix help?

    a quick google suggests its quite common ....

  • Ir does seem like they have a production issue. I haven't really had mine back long enough to be sure but it seems fixed.

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