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Apparently not, it'll get sorted in time but there's no conditions where they'll waive it.
I tried to go in via my old xbox 360 (got more menu items allowing you to reset passwords apparently) but that wasn't possible. I've also locked my account due to log-in failures so I'm going to wait it out in case the Game Pass on my One stops working!
christianSpaceman
Can you phone them up and get it sorted that way?