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You realise there are other solutions? If you’re smart meter IHD has gone but the meter itself works then you can get apps or your own display to show more info than the basic one.
I use the Loop Homes app to monitor usage on my phone, which replaces my smart meter by and large. Amazon also has a host of Zibgee displays, which (at least my) IHD uses as it’s communication method.
C4r1s
@de_Selby
Those of us who could read their meters, or had regular calls from meter readers, were pressured to have smart meters (probably 8 or 9 'You know it makes sense' letters inside a year, and even 'These new ones are better than the SMETS1 type that had all the faults'). We were promised reliable smart monitors to foreground day-to-day energy use.
When they worked they were brilliant and useful. In two years my monitor worked for about about 6 weeks. Was replaced a year after the original installation, failed again within a few days. Came back to life of its own accord for a week and has not worked since.
I have spent hours on the phone trying to resolve this. SSE seem intent on beating me into submission by making contact near-impossible, then making me go round in repeated circles when I do break through.
I have no problem with smart meters. I just wish SSE would concern themselves with customer service.