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Jameo
@Brun
Bulb are being knobs.
Had smart meters fitted Nov 2020. IHD stopped working early this year but didn't really care and just forgot about it.
Finally got in touch with Bulb about it in August and was told that I'd been 'disconnected from the network by mistake'. This would require a reboot which takes 'up to five weeks'. Discover that all meter readings since Feb have been estimated.
Couple of weeks ago it still wasn't working so I got in touch again. 'Needs rebooting, takes a week'.
Yesterday obviously no change, and this time was told that the meters can lose connection and there's nothing they can do to fix it.
Feel like I've been fobbed off. How can this connection be irrevocably broken?