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That’s it though isn’t it - if someone turns up with everything they (expect to) need for a small job, who cares if it says ‘materials’ on the invoice and what % is added.
If they’re not prepared and need to buy things during the ‘day’, then any saving should be passed on as the time is already accounted for.
Dramatic_Hammer
I don't charge extra or refuse to fit online bought parts, never have (bike shop).
HOWEVER. If the parts you brought in, because it was a banging deal on a non UK registered business has the wrong front mech type, cassette size or mismatched R/L crank arm lengths, then I'll still be charging for the time up until that customer mistake was realised. Because if I'd ordered it, I would have checked it was the right part for the job, thats why you make margin, to cover the grey areas between direct working on the job (hourly) and what it takes to actually get the job fixed.
The squabble over the past 5 pages highlights this quite bluntly, you aren't always in the customers house, hands on the tools, but you are getting the job done*
*Trades that piss me off are the ones that turn up at 8.00am, bang on, nice, then get a coffee, then a smoke, then at 8.30am (peak rush hour) realise they need to go to 7 different builders merchants for stuff for your job, their next job, and collect the misses argos' click + collects. At 11.45am they turn back up and get to work.
THIS IS OK. So long as I'm not being charged for those 3 hours of driving around when almost all of the items collected have nothing to do with me or my job.
Am happy to pay for their time to go and pickup stuff for my job though, not like its gonna get here on its own.