• So, after taking the latest iOS update, my phone decided to back to factory settings. I can't get everything back (apps, phonebook) because facial recognition has reset and I can't remember the password. They can send texts to my emergency number, which is a phone I haven't had for 5 years.

    Now everything is lost in the cloud. The messages I'm getting from Apple are telling me that will allow me to reset my account in 14 days. This isn't really feasible. Do I have any other options other than going to an Apple store and getting them to help?

  • They can send texts to my emergency number, which is a phone I haven't had for 5 years.

    There’s an emergency number? Where? How?

  • There’s an emergency number? Where? How?

    When you set up your iCloud, you give them another phone number as an emergency number in case you need to be verified - they send codes to it.

    I'm a week and a half down the line and have still got no further towards a resolution.

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