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sbbohr
neu
It's exactly as the the guy demos in the Malaysian video, the lever reaches the end of the range of motion before it can shift gear. You need to press it further than the range of motion to shift gear.
I got a new cable tension adjuster and installed it for her which allowed me to set the tension correctly (according to the brompton video), but the issue is the same.
Does the spring upgrade reduce the range of motion needed? That would work.