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NotThamesWater
Without going into a full chronological breakdown of the above situation, the way in which it has been presented is incredibly misleading at best. The build was put on hold by the customer, not us and we are still waiting for information needed to build the bike. The specifications have changed numerous times, and we have accomodated every time. We have all of the parts ready to build, and a completion date of end of August was given, which we will still now be able to meet if we are given information we need.
As this thread shows we have had issues in the past, but I think it is fair to say that I have always gone out of my way to sort them out and to try and get the customer to a place they are happy with. In this situation we have done everything we can to accomodate changing circumstances, and there is really nothing we could have done. The parts have been ordered, drawings have been done and we are ready to build the frame. Until this week collecting at the end of August was totally fine, so I really don't know what happened but there isn't anything for us to recitify so here we are.