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We had the same. No ID required before getting keys on a tacky estate agent branded key ring and an even tackier branded card signed by three people we’d never spoken to from the agency and not at all by those we had.
Totally understand it’s not really a special day for them but did leave me thinking a lot less of them…wouldn’t be hard at all to get a stock of nice cards signed by everyone and a cupboard of cheap fizz to hand over to people.
(Was more impressed by Nationwide’s welcome box having taken out a mortgage with them which included mugs, biscuits, free boiler service etc - all adverts from partners really, but a lovely touch)