• I bought some wheels on ebay and the seller said it was a 100mm front (turned out to be 110), the freehub body (side not shown in pics) is cooked and will need replacing, the hubs looked to be slightly different colours and but he assured me they were the same (but they are clearly not).

    So I initiated a return and haven't heard back ... (seller was pretty responsive to questions during the auction)

    how long do I wait, before I escalate?

  • Sellers are given three business days to respond. This sounds very cut and dry so if the seller decides to bury their head in the sand, ebay will just close the case and refund you.
    It could go several ways.
    Seller could offer a partial refund.
    Seller could say ok fine and issue you a returns label.
    Worst case scenario is they accept the return but don't issue a returns label. Legally you're still required to return the item so you'd need to pay to return the item at your expense (if you do so, make sure it's trackable / insured etc.) but ebay will then reimburse you the return postage and the price of the item.

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