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Probably depends on the agent, but in my experience by that stage they couldn’t care less, could send a chimp and they’d hand over the keys.
Maybe best to ask first though.
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Nothing is signed, that all happens on exchange. Formally your lender would probably be unhappy about someone else picking up the keys but I don't think an estate agent would care.
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We had to show ID before the estate agent gave us the keys to our place. But YMMV
dbr
jellybaby
Jameo
@Sumo
What actually happens on the day of completion? Would it be possible for my brother to pick up the keys for me or is there something that I'd need to do in person like sign something?