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credited me with £11 after I bitched to them on twitter
Haven't bitched yet. I was delayed ~2h20 from starting my booking, so I'll be looking for a good chunk back from them for that.
Also never noticed the change in the Zipcar pricing structure for London, we should have moved onto the smart plan now that we don't have a car at all.
Greenbank
I was also caught in the zipcar meltdown but very fortunately it got resolved 10 mins before I was due to pick up. On hold to 'customer services' for ~45mins before they cut me off as soon as the call was answered. They have still credited me with £11 after I bitched to them on twitter.
Lots of bad stories about people with all their stuff locked in an inaccessible car late at night. Classic IT upgrade.