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I was also caught in the zipcar meltdown but very fortunately it got resolved 10 mins before I was due to pick up. On hold to 'customer services' for ~45mins before they cut me off as soon as the call was answered. They have still credited me with £11 after I bitched to them on twitter.
Lots of bad stories about people with all their stuff locked in an inaccessible car late at night. Classic IT upgrade.
villa-ru-
credited me with £11 after I bitched to them on twitter
Haven't bitched yet. I was delayed ~2h20 from starting my booking, so I'll be looking for a good chunk back from them for that.
Also never noticed the change in the Zipcar pricing structure for London, we should have moved onto the smart plan now that we don't have a car at all.
Greenbank
Zipcar.
Currently having a major meltdown and unable to make bookings or unlock any cars.
So my plans to visit my parents this weekend are fucked. I just spent an hour standing next to the car unable to unlock it because their app claims I have no upcoming or active reservations, and you unlock the car via bluetooth in the app.
After 45 minutes on hold the support person told me there was nothing he can do as they're unable to remote unlock the car either.
https://twitter.com/search?q=zipcar&f=live for some examples of people with bigger problems (missing flights as they can't get their stuff out of a locked car, etc).