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You paid to send back their mistake? There's your error
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If you paid for them with Paypal then you can get Paypal to pay for the return shipping.
https://www.paypal.com/uk/webapps/mpp/refunded-returns
I've used it quite a few times, in fact once was with PBK when I sent a dropper post back.
PhilDAS
grm
@aniki
Shit experience also with PBK.
Ordered a Thomson seatpost. Few days later, as soon as I saw the box the postie was carrying I knew they’d fucked up. I received a pair of pedals!
Sent them back same day special delivery and uploaded a scan of the receipt.
Chased them after a week and got a refund for the post/pedals. Chased them twice for the tenners worth of postage and still nothing. They’re now on my blacklist.