The above was pretty much what I got when I had a similar situation with something constructed not as agreed, but no written agreement to fall back on.
I ended up getting £250 knocked off a bill of a few £k and having to accept the not as intended work. It still annoys me now, but everyone else says it looks fine.
I'm hoping it's a better response.
The above was pretty much what I got when I had a similar situation with something constructed not as agreed, but no written agreement to fall back on.
I ended up getting £250 knocked off a bill of a few £k and having to accept the not as intended work. It still annoys me now, but everyone else says it looks fine.