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London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
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@ChasnotRobert
10:1 it says "very sorry you have found our service less than 100% satisfactory, we aim to delight and do not take any responsibility for this unfortunate understanding, please accept our apologies for any inconvenience and a credit note for £50"
or similar.