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Their excuse was that they’d taken stock from their OEM PC building department instead of the normal stock, and despite all the capacitors that had fallen off, they ‘should still be OK’, and were pressuring me to just open them up and try.
Had to wrestle with them to send replacements, which they eventually did, and still haven’t collected the damaged ones a year later...
Wow, that is unbelievably bad!
Stonehedge
Scan are mostly excellent (especially if you have a business account manager with them) and their product range is unparalleled, but they can occasionally be a shower of cunts.
I had a similar issue at the height of the GPU crisis; ordered 6x RTX A5000 GPUs at £2.2K each, and they arrived unboxed, in tatty anti-static bags, rattling around loose in a big cardboard box, with tiny capacitors floating around having been knocked off.
Their excuse was that they’d taken stock from their OEM PC building department instead of the normal stock, and despite all the capacitors that had fallen off, they ‘should still be OK’, and were pressuring me to just open them up and try.
Had to wrestle with them to send replacements, which they eventually did, and still haven’t collected the damaged ones a year later...