Looking for a bit of advice. I recently sold a Patagonia jacket on ebay. I had best offer enabled and a buyer sent me an offer, which I accepted. The buyer still hadn't paid after a day or so and then messaged me to ask me whether it had underarm ventilation zippers. I was on holiday and couldn't check so getting confused with another jacket I had, I said it did. It doesn't, I did genuinely think it did but that's irrelevant really.
Anyway I sent the item yesterday, forgetting about the zipper vent issue. It has turned up today and the seller has instantly sent a refund request saying I have deceived them by saying it had.
Am I in the right? They sent me an offer based on the advert, as it was described, no mention of underarm ventilation, which I accepted. They had committed to buy by sending an offer, right?
Looking for a bit of advice. I recently sold a Patagonia jacket on ebay. I had best offer enabled and a buyer sent me an offer, which I accepted. The buyer still hadn't paid after a day or so and then messaged me to ask me whether it had underarm ventilation zippers. I was on holiday and couldn't check so getting confused with another jacket I had, I said it did. It doesn't, I did genuinely think it did but that's irrelevant really.
Anyway I sent the item yesterday, forgetting about the zipper vent issue. It has turned up today and the seller has instantly sent a refund request saying I have deceived them by saying it had.
Am I in the right? They sent me an offer based on the advert, as it was described, no mention of underarm ventilation, which I accepted. They had committed to buy by sending an offer, right?