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  • New phone has got a large irregular patch of missing oleophobic coating. Enough to be a bit irritating. Probably 20 percent of screen estate.

    Would normally just get an exchange with EE, but I go away for 3 weeks tomorrow. No time.

    Spent over an hour talking to EE this morning, trying to resolve.

    At one point a "technical advisor" asked me if I had rebooted the phone. I despair!

    Now I'm going to have to try to return it in 3 weeks time as "faulty" although they told me that a fault has to be technical in nature.

    I feel a battle coming on followed by me attempting to reapply the coating.

    Has anyone here reapplied with any degree of success?

  • although they told me that a fault has to be technical in nature.

    surely a manufacturing fault is covered by the warranty?

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