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@underuser53929
From the STW passport thread;
Yes & no. I applied ten weeks ago. Not heard anything since. Applied for an upgrade two weeks ago. Heard nothing. Dozens of phone calls with differing advice every single time I spoke to someone. Ended up going to the passport office who were brilliant but can’t do anything until you’re within 48hrs of travel. Managed to sort it after being extorted for more cash. Upgrade is £66 and takes a week. I applied for this 10 days ago but was told yesterday that I need the Fast track service as I travel on Monday. This is £100. I obviously paid but seems a bit sneaky to me!
If the call centre was as informative and clear as the staff at the passport office were I would’ve had a lot less stressful few days!!
https://singletrackworld.com/forum/topic/recent-passport-renewal-timelines/page/3/#post-12463550