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I'd highly suggest you email them, they will want to hear from you and to help resolve it.
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What colour?
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I got a second hand strael 56t - from their size guide I should have been 58r which seemed huge, if I put myself down by a cm height wise I got 56t so assumed it would be fine. But also found the sizing tool surprising - I’m just about 183cm.
Conversely to you, I really love the bike. I sold my ‘nice’ rim brake roadie and am keeping just this. Has 32s and panniers atm for a week in Netherlands soon (terrible photo).
skinny
theflatboy
Elra
@szeliaxe
It's a 58R, from memory. That may be the issue + my lack of flexibility. I'd expected it to be a 56 or maybe a 58T but every time I did the size suggester thing on their site it came up with this. It does feel a little long, but doesn't really look it when I'm riding it (I'm 6ft). Aside from that though, I want to love it but it leaves me feeling cold. You know when you ride a bike the first time and it urges you on and feels like it's responding to you alone? Yeah, well sort of the opposite of that. Right from the off I felt miserable when riding it. Like I said, I imagine it's my fault - but I still wish I knew what I was missing.