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Think it is things like closing all ticket offices and just having machines, they aren't rejecting it but saying they need a better deal for the staff who will be displaced but that gets labelled as rejecting modernisation
Edit - this covers some of the "outdated" practices
https://www.lbc.co.uk/news/rmt-slammed-outdated-rail-practices/
greentricky
Don't suppose anyone knows what, if any, "technological improvements" the unions are rejecting?