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We paid a discounted sum, with the rest being covered by Nationwide. Thanks for the info, I'll start there and see where they pass the buck to.
@spotter very reassuring, thanks! Knew we should have trusted our gut and got our own survey done. Still, you live and learn.
IrPOWERranger
Did you pay for this survey, or was it something they had to do as part of their process?
If you paid for it, or it was positioned as something NW did for you for your convenience (like a bundled service) then you can take this up directly with NW. Unless the contract was with you (i.e. they just introduced the supplier of surveys to you, then you commissioned the survey yourself), in which case you raise your complaint with the survey provider directly.
Either way, you should have recourse through RICS. Surveying, for better or worse, is a pseudo regulated industry so when things go wrong first you go hammering at the suppliers door, and if they can't sort shit out, you take it up with RICS.