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The survey was organised via our lender (Nationwide) as part of the mortgage process.
No help to you, but we had the same level 3 through nationwide. We weren't happy with it so got a seperate structural survey and got the seller to pay. The structural surveyor didnt hold back about the lack of quality in nationwides report either! Bit of a trend with them it seems
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The survey was organised via our lender (Nationwide) as part of the mortgage process. Anyone have any experience with claiming back off a surveyor's insurance?
Did you pay for this survey, or was it something they had to do as part of their process?
If you paid for it, or it was positioned as something NW did for you for your convenience (like a bundled service) then you can take this up directly with NW. Unless the contract was with you (i.e. they just introduced the supplier of surveys to you, then you commissioned the survey yourself), in which case you raise your complaint with the survey provider directly.
Either way, you should have recourse through RICS. Surveying, for better or worse, is a pseudo regulated industry so when things go wrong first you go hammering at the suppliers door, and if they can't sort shit out, you take it up with RICS.
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Howard
@IrPOWERranger
We completed on Friday (yay) and have spent the weekend stripping wallpaper, which has revealed significant cracking and damp problems in a bay window. Looking outside the problem is obvious, and I think it should have been picked up by our level 3 survey. The survey was organised via our lender (Nationwide) as part of the mortgage process. Anyone have any experience with claiming back off a surveyor's insurance?
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