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No we don’t have standalone softener. The Quooker system has a scale control filter and the water runs through that before it gets to the boiler. All of that shit was pulled out of the boiler…
https://www.quooker.co.uk/scale-control-plus-cartridge-51-116-00.html
Quooker chap recommended we get a water softer, shudder to think what the washing machine looks like.
So do you have a water softener before the water gets to that tap?
We have an Ecowater one and wondering what ours looks like if you do too...