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If they said that we needed a higher deposit to secure the house we would increase it. We're not at the top of the budget so could probably do 20% rather than the 10. We're both pissed at the EA, they're absolutely useless and it's now been nearly 3 weeks since we tried to submit the offer, they didn't give it, then wanted more details on ID/address checking, fucked around being uncontactable, then let a few final viewings happen on Sunday and the vendor went with one of them. They list quite a few houses in the area but we'll be actively avoiding them.
Finally heard back from the EA/vendor for the house we offered 40k under the original asking. We didn't get it, but only because someone matched our offer and had a larger deposit. Apparently that means they're more likely to go through with the sale or some shit. Absolute tosh.