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That happened to me twice-
1st time - one of the doors wouldn't open so had to hold my bike all the way back from Bristol as they refused to let the train leave with my bike in a wheel chair spot, even after saying "I'll move it any one needs the spot (because I'm not a total cunt)"
2nd time - with my MTB, tyre wouldn't fit and the bars were too wide, ended up putting a cable tie round the rim and tyre and putting that in the hook.
Dogs-
putting a cable tie round the rim and tyre and putting that in the hook.
That's a bloody good idea. If I remember, what I might do is pack a couple of straps of some kind (Voile or velcro or buckled faster ones I've got kicking around) and then loop that through the wheels. Save scratching up my wheels on their shitty racks. Could also strap them together so they don't swing around so much.
hippy
I just got back from Bristol on one of those shit GWR trains with the corner cupboards. Did manage to find a way to fit out bikes after much swearing. We'd be fucked if we had gravel tyres or slightly deeper rims on the bikes. Also, fucked if I'd put an expensive bike in one of those things.