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@hippy
"I have taken a look into this for you and I can see that your order has come through at a time when we have sold out of this item, I'm really sorry about this. As soon as we have a delivery of this, the stock will automatically be allocated to you and sent straight out.
I'll get this raised with our supplier to see if we can get a firm delivery date. As soon as we have an update, we will be in touch via email."
That's literally what your fucking stock levels are there to prevent.
ETA? No idea.
Bullshit.