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Did you try to connect without bothering with a Windows desktop? I know you said their IT claimed you needed it, but that seemed unlikely. Posted a reply last time
https://www.lfgss.com/comments/16173403/incontext/The resolution should be set in the remote desktop profile rather than on the client.
something like the pic below
duncs
@Muppetteer
Cheers. I've tried the Parallels help and all of the options to scale/fullscreen, but I think that's actually for the Parallels window itself. The bit I'm stuck with is the remote desktop computer she's trying to connect to through Parallels.
We've just tried to see what it look like scaled up on a new Mac Display at 5k and the remote desktop window is ridiculously small. Bizarrely, if you then open the Parallels window to full screen the remote desktop window for a moment becomes full screen, but then everything blinks and it goes back to its original tiny size.