That house we offered on under asking, they've still not actually given that offer to the vendor. Every time I chase the EA I speak to a different person who says they'll follow it up and get back to me but then doesn't.
I think they have a legal duty to do so? Possibly remind them of that. Sounds quite odd to me.
legal duty
For a given value of "promptly", I imagine
https://www.gov.uk/buy-sell-your-home/estate-agents
@deleted started
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That house we offered on under asking, they've still not actually given that offer to the vendor. Every time I chase the EA I speak to a different person who says they'll follow it up and get back to me but then doesn't.