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If they are paper certificates, the easiest (may not be cheapest) way is to use the registrar's share dealing service. For gsk it's Equiniti.
To do it online, you set up an Equiniti Shareview account, add the paper shares using the shareholder id and sell them. You then have to send the certificate back within a certain number of days. IIRC you get a form and a pre-paid envelope in the post to return them. It was definitely very straightforward.
If they don't want to trade online at all, registrars usually send "please sell your shares" forms pretty regularly to small.shareholders because they don't want the faff of dealing with us.
If they are already dematerialised and Equniti is the nominee (which would be the default if they converted from paper) you can follow the same online process but don't need to return any paper.
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brokenbetty
can anyone recommend a broker or another way to sell shares (in gsk). a relative needs to cash out to fix the roof