Get a report from a cobbler that states that the shoes were made poorly, then claim the cost of the shoes and report back from the retailer.
You have statutory rights under the Consumer Rights Act 2015.
It's a lot easier if you bought using a credit card, as you can make a claim against the cc provider too.
Rep.
I love a good "fuck you, multinational" from the consumer.
@hippy started
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Get a report from a cobbler that states that the shoes were made poorly, then claim the cost of the shoes and report back from the retailer.
You have statutory rights under the Consumer Rights Act 2015.
It's a lot easier if you bought using a credit card, as you can make a claim against the cc provider too.