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Get a report from a cobbler that states that the shoes were made poorly, then claim the cost of the shoes and report back from the retailer.
You have statutory rights under the Consumer Rights Act 2015.
It's a lot easier if you bought using a credit card, as you can make a claim against the cc provider too.
NotThamesWater
hippy
Fucking North Face - bought some fancy outdoors shoes before lockdown. Pandemic came so no outdoorsing. Took them out the box to wear to a wedding and the fucking sole fell off.
Cue North Face saying it’s not their problem and the sole needed to fall off sooner to make it a warranty option.
Serves me right for buying bam brands.
Avoid NORTH FACE if you want walking equipment that works for walking.