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Also bikes swing around like sheets in the wind, the wheel hooks are basically metal with minimal padding and if you have any kind of deep rim it's a nightmare to get your front wheel hooked on and off. Plus the stupid lowering arm that is designed to separate the two bikes but instead just thumps against both frames as the trains sway on their decrepit rails. I travel frequently by GWR and they are abject. GWRAD bring back the guard's van
ghostface
Yes, large, heavy or otherwise non standard bikes have no chance. Also you need to be fit, tall and strong to lift it up. I have written and complained twice and got the usual brush off response.