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@moocher
I've had to raise a ticket, then an ITR (no idea) and then a SSR (ditto), I've got three different email threads on the subject, looping in two continents and three timezones. They refuse to stop and start a service (not their team) but will restart the entire server.
For sure, there are good reasons in theory to track tickets. But when it is shit, it really is shit.