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That sucks. The car is under warranty I assume? Find a different dealer, they get paid by VAG anyway. A courtesy car should be a given.
To give you hope, should it get bad. I had Audi cover an engine rebuild in my old 2010 A3. It was 4 years out of warranty but had an up to date service history. I had to make noise but Audi Australia overuled the unwilling dealer service dept. And made them fix it.
TRA-
The car is under warranty I assume?
Yep. 2020
FWIW, this kind of 'fuck you, you pleb' attitude seems baked in to almost every consumer interaction I have at the moment, other than the classic 'can I exchange these beer tokens for that thing you have', where they are more than happy to take my money.
Howard
VAG: the dealer will sort you out with a courtesy car
Dealer: no we fucking won't
VAG: yes you will
Dealer: no we fucking won't, get the bus home you pleb
Kill me