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Understanding him isn't excusing him.
Its the same as why Thatcher and her government had so many meetings with the IRA in secret. The Good Friday Agreement was a result of years of people engaging with the terrorists behind closed doors not just something that fell into place out of the blue.
Its easy to say "whats the point?" about these things but as you say understanding how your enemy got to this point is crucial for resolving the situation.
It grinds my gears a little bit to hear people criticising Macron for talking to Putin for example. Another example would be the heat that Corbyn got from meeting with the IRA (and why the government kept their meetings secret).
is it?
ftfy
We don't agree with Putin, doesn't mean we can't understand him. Understanding him isn't excusing him.