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Did you notify your insurance that you were having work done?
Did you check that the contractor has an insurance policy in place to cover accidental damage to your property?
It sounds like this is something that is best left to insurance companies and therefore your best course of action would be to speak to yours. However, some insurance companies are funny about handling claims regarding building work if they were not notified prior to work starting.
When I say funny I mean total cunts who will try to avoid dealing with it or paying out.
Bobbo-
I was keen to sort it informally, because going to the insurance route is likely to be protracted and agonising for everyone, for fairly small beer (about £6ks worth of stuff, really).
But yeah. Contractor is also a member of an association that offers mediation / complaints resolution. I have that route too, if the insurance company is funny.
Howard
Hello - Need some help / perspectives from the hive mind please.
We had a contractor over to do some fairly chunky repairs to our place last year. It wasn't ££££ but it was a good chunk of money and it all took about three months (often disrupted by weather though, probably eight weeks work all in all) .
In one of the areas that they worked run-off from their work has damaged adjoining parts of the building.
I'd like to replace these parts and I feel the contractor has some responsibility here to help us do that. However, the contractor feels no responsibility to help us out pay for the replacement of the parts damaged by the run off. They feel they couldn't have anticipated or identified the risk up front before proceeding and using the method and materials they did. They feel we can 'put up with' the damage as it's somewhat cosmetic.
I understand this point of view, but I was given assurances that they had experience of working near the kind of materials that have now been irreparably damaged. They didn't raise any risk with us, and showed no sign of uncertainty. A fairly simple search online would have shown that they needed to take precautions.
So I think they were naive and have at least some responsibility if not total responsibility to help us out get back to where we were before the work. We've been discussing this, and although the contractor is keen to remove and replace the materials that have caused the damage, they have dug in on that the damage caused is entirely our problem.
What does the hive mind think? What would the hive mind do?