• Due to the number of counterfeit trainers in the world, eBay now have a system where you no longer send direct to the buyer, you send to an intermediate that verifies first then they post to the buyer.

    I sent a pair of trainers that I sold via the post office to said eBay verification location.
    Eventually I get messages from eBay and the buyer asking where the footwear is.
    I find out from the Post Office that they tried to deliver (once @ ~8.15am) and according to their system the item was refused, they're trying to find the item and to come back and try again.

    When I questioned eBay about the refusal to sign, they said, they'd never do that and that the item was posted outside of business hours, hence no one signing for it.

    After a few weeks it became clear that the Post Office have lost the item.

    The things that pissed me off about this whole affair:

    1. Why have the Post Office only attempted delivery once? Surely you'd at least leave a card? Or try again the following day??
    2. eBay said nothing about about ensuring delivery was within business hours. Why am I penalised for this?
    3. Who is lying, did someone actually "refuse" the item or was there just nobody present?
    4. Turns out I cannot get the full value of the item as it wasn't posted at full value...because when I posted, my local PO didn't ask me the value, and I forgot to ensure the correct value.

    I can only claim £50 for something that I sold for £115.00

    Is there anything I can do to get more money back or just cut my losses?

  • Is there anything I can do to get more money back or just cut me losses?

    I would have thought cut your losses.

    Long story short, post office lost a parcel that was insured for £50. So you’ll likely just get £50.

    Bloody annoying, but not sure there’s much else to do. eBay won’t be any use as PO haven’t delivered it.

  • But they say the did. They didn't say there was nobody there. They specified it was "refused". Why didn't they leave card?
    Why didn't they go back?

    Irritating af

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