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sohi
There is a reluctance to sort issues out. Two recent examples:
The other day I got a wood burner delivered (boo hisss). I unpacked it and the glass was all smashed up and the side was scratched up to fuck. I called the retailer who very firmly suggested they would send Me out a new bit of glass for me to fit and that would be it. Er no.
And the defective dishwasher I purchased from ao.com. yes the one I had to wait 3 weeks for despite buying it with expedited delivery. Took me 3 hours to remove the old one, take the door off. Put the new one in. Level it. Fit the integrated door. Adjust the sink trap for the funny waste pipe it came with. 1 trip to screwfix. And then I turn it on, it all lights up, and the fucking thing won't call for water. I could have screamed into a pillow.
And now ao.com are ignoring my emails and it's easier to get an audience with the pope than trying to speak to someone there who wants to help and resolve it.