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There is a reluctance to sort issues out. Two recent examples:
The other day I got a wood burner delivered (boo hisss). I unpacked it and the glass was all smashed up and the side was scratched up to fuck. I called the retailer who very firmly suggested they would send Me out a new bit of glass for me to fit and that would be it. Er no.
And the defective dishwasher I purchased from ao.com. yes the one I had to wait 3 weeks for despite buying it with expedited delivery. Took me 3 hours to remove the old one, take the door off. Put the new one in. Level it. Fit the integrated door. Adjust the sink trap for the funny waste pipe it came with. 1 trip to screwfix. And then I turn it on, it all lights up, and the fucking thing won't call for water. I could have screamed into a pillow.
And now ao.com are ignoring my emails and it's easier to get an audience with the pope than trying to speak to someone there who wants to help and resolve it.
princeperch-
This is where paying on a credit card comes handy, dont wanna deal with my problem you call them and they kick up fuck for you.
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Their staff is too busy cold calling customers to sell extended warranties, maybe email them you are interested in one.
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Family recently bought a new washing machine to replace 'best washing machine ever' (80's/90's zanussi that would use all the water in the world to make your cloths super clean and nice feeling, modern stuff uses as little water as possible, but in the wilds of Scotland there is so much water its a mute point, it finally died), a new mid level bosch you say, good quality?
No.
Bought through AO, bit extra money to deliver as moderately remote and included install (easy as in an outbuilding right next to road, nothing in the way etc). Day 2 was broken, no signs of life. Took them a few weeks to replace as couldn't get up that way. Installed with machine #2, broke on its first wash, wouldn't drain water, controller dead, no signs of life.SO I drove out there and checked over obvious things like power supply, voltage, put a load on it, put a decent meter on it and watched it for a few hours whilst running other things and went to next door and got them to switch their heavy loads see if it was somehow sending a spike. Nothing that I could detect without having to buy a grands worth of Fluke gear.
AO refused to come out again, put their local engineer on it. Took basically a month to come around, he opened it up and confirmed logic/controller board was dead, probably some a power surge and it wasn't their problem.
At this point I was fairly sure the supply wasn't the issue, but also respected the engineer as is known locally to be decent. So arranged AO to send out new parts and repair machine #2.
Parts came, engineer came out and fitted parts, he ran it off a bit juicy power bank/surge protection station (looked like it came from an old server room), went on his lunch, came back and boom, new logic board/controller also blown, no signs of life. Dead.
He made some calls to some buddies, and determined it was a bad batch of machines/boards and we had just had 3 for 3 from the same batch (parts were mined from a new stock out of the warehouse instead of 'spares stock' from bosch). So the fault was infact the machine/Bosch and everyone was super apologetic.
now have a Beko or something as thats all there was in stock. But it was ~3 or 4 months where family had zero washing machine, so lots of trips to the launderette and lots of stress dealing with a computer says no type of a company.
On the up side, made a new friend of the folk who run the launderette, went to their engagement part end of last year, so not all bad :P
konastab01
sohi
BrickMan
Anyone else feeling that everything they buy for their home - products / materials / whatever - is defective or in some way broken? Had a massive scrap over furniture which was defective, had orders from good suppliers that have been destroyed in the post and then they'll work your really hard before sending a replacement, took delivery of some wood where half of it was from a completely different and defective batch then had to have a scrap with the supplier who was claiming it was fine etc, etc. Countless hours wasted.
Have we been unlucky or is this something that is happening to others or am I just a massive Karen and I should put up with it?
Total middle class privilege bullshit I know and I should be much more thankful.