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Bobbo
Soul
Very happy with Festool warranty experience.
I picked up my domino as an ex demo, knowing it had an issue with a helicoil thread on the baseplate. They knocked £200 off the price which was more than fair considering you couldn’t really buy them new or used at the time.
Rarely used the baseplate attachments so had no need to process for repair.
Had a project coming up so thought I’d finally send it in.
Two clicks of a button on their app and a next day UPS was arranged. 5 working days later and UPS have returned it with a totally new baseplate. All free of charge.
I guess it’s what you should expect from the premium price but still super impressed.