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Why worry about brand damage? I haven't caught a ferry for quite a while, but is there really very much competition in the market these days? I'd rather got the impression that cheap flights and the channel tunnel and Eurostar had whittled things down to the point that you're lucky if even one ferry company is still operating on the route you want to take.
nick_h.
@Stonehedge
Interesting to see that P&O have suddenly thought it'd be a good time to mention the compensation packets. Minimum amount received will be £15k with half a dozen or so people receiving £100k.
Feels very much like am afterthought made in the hope of limiting some of the brand damage they've caused.