@stevo_com take a test ride with child obvs, my kid loves it. Also Fully Charged are clueless about the bike itself, they cannot answer basic bike mechanic questions, they generally say 'bring the bike to the shop' and to that I say no, hence the rohloff and belt drive. We use the bike every day vs I drove my car 3 months ago.
Fully Charged have always been helpful for me. We've had a few issues with our Urban Arrows and trailer that they've managed to sort out fairly rapidly. I think they have a cargo specialist mechanic in a couple of days a week so maybe you just need to catch them on the right day.
@stevo_com take a test ride with child obvs, my kid loves it. Also Fully Charged are clueless about the bike itself, they cannot answer basic bike mechanic questions, they generally say 'bring the bike to the shop' and to that I say no, hence the rohloff and belt drive. We use the bike every day vs I drove my car 3 months ago.