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21 minutes (spread over a 15 minute call where they offered a crap deal and I told them I was leaving and a call the next day where they called me to offer a decent package).
Got it down from £125 a month to £100 a month on the first call and then £65 a month the next day. Same price as my previous contract (with no price rise).
aggi
See if you can beat my time 1hr 7 mins