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  • Someone has made an account for an online service using my email address. Or, their email address as originally entered, is being transformed into my address by the provider's site.

    I can demonstrate this by trying to create a new account, using my credentials. I then get an email asking me to verify my account, but the account is listed as someone else's.

    I've asked the service provider to un-link my email address from the account but they're being useless - they keep asking me to update my password. But I can't do that, because I don't have an account with them and never have had.

    Is there a name for what has happened here and is there a third party that I can appeal to if the provider doesn't resolve it? I don't think it's theft of my identity as the situation erroneously gives me potential access to someone else's account rather than vice versa.

  • Can you trigger a password recovery to your email address? I frequently do that when people sign up to random things with my gmail account and then delete the account. If there is no delete I'll some times change the email address to support@whatever the site is.

  • I can do that, but then I'm deleting someone else's account, and the service provider claims (incorrectly) that the account is associated with a different email address.

    Something fishy is going on but it's not necessarily true that whoever created the account is bad actor.

    I can show the weirdness by trying to create a new account using my own email address. It generates a password reset email, sent to me but stating that it's for someone else's account with a different address.

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